View of front of villa
<span id="enoembed">Faqs</span>
You're in: Home right arrow FAQs
Our frequently asked questions will hopefully answer all your queries but if not please contact us.

a n s w e r s

What is the maximum number of people allowed in the villa?

The villa holds 10 people in 5 bedrooms comfortably. There is also a queen sleeper in the living room which can sleep another two plus a baby in the cot supplied.

Are smoking or pets allowed?

For the comfort and safety of all guests, smoking is strictly prohibited within the villa which is fitted with smoke detectors which are linked to our security company. No pets are allowed.

How far away are the main attractions?

The villa is less than 15 minutes from the entrances to all the main attractions at Walt Disney World. Sea World is 20 minutes away and Universal 25 minutes. After a long day at the Parks you can get the children home and into bed in a matter of minutes!

Which direction does the pool face?

The villa has a south facing pool for all day sunshine. No need to keep moving those loungers around to catch the sun.

Does the pool back on to other properties/walls etc.?

Unlike some villas which back on to walls or other properties, the villa has idealistic unrestricted views over a lake and conservation woodland area (guaranteeing privacy).

How do we locate/enter the property?

Cumbrian Lakes is a gated community. Directions and keypad entry code for both the community and the villa will be sent to you 2-3 weeks before your arrival.

Will we have to bring bed linen/towels etc.?

The villa is fully equipped for all your likely holiday requirements. Bed linen, towels and pool towels are provided. A small initial supply of washing powder/dish washer powder/toilet rolls etc. are provided which you will have to top-up as required.

Do you have any facilities for small children?

The villa is well equipped for small children. The villa comes complete with a cot, highchair, as well as a removable safety barrier to prevent unsupervised access to the pool by young children.

What entertainment is provided?

There are a selection of toys, games, Playstation 2 and DVD's.

Is the pool heated?

The pool can be heated (by agreement) for additional cost as indicated on the booking form. We would recommend pool heat from October through to May. The pool is heated to the maximum temperature allowed under Florida law (85 degrees).

Are there stores near by?

The villa is 5 minutes away from Wal-Mart, a 24 hour supermarket. The Premium Outlet Mall is only 10 minutes away and houses many designer label stores (including: Nike, Timberland, Adidas, Versace, Armani etc etc.). In addition there is a wide variety of stores on Highway 192.

Are there any Restaurants nearby?

There is a wealth of restaurants on Highway 192 which is 5 minutes away including: Bennigan's, Ponderosa, Taco Bell, Pizzeria Uno, Perkins, TGI's, Denny's, Chinese Buffet etc, many of whom will deliver. There are also themed restaurants including Medieval Times and Capone's.

Are there any medical services nearby?

Hopefully you will not need this, but for peace of mind there is a walk in medical centre at the Formosa Shopping Centre, Lake Buena Vista Clinic at 125000 Apopka-Vineland Road and Osceola Reginald Hospital at 700 West Oak Street, Kissimmee, all of which are located less than 15 minutes from the villa.

What services are provided?

The house is professionally cleaned prior to your arrival and the pool and garden are tended to weekly.

Do we pay extra for any of the equipment in the villa?

Absolutely not!

How do we book?

Completing the on-line booking form is the most convenient way but you can also email/phone or write if you prefer.

What if your villa is not available or I require additional accommodation?

We have access to similar quality housing within the Cumbrian Lakes area and will happily direct you to the owners.

Still got questions?

Please contact us we will try our best to help you.